Delivery and Returns

TCM Logo L - Heart Banner

UK Delivery

Standard Delivery

Standard delivery is £4.95 for each handmade item ordered.  This is due to all handmade items being wrapped and posted out separately to you, to ensure they reach you in the best condition.

If you're purchasing Gift Vouchers, please select 'Gift Voucher Postage' at checkout and you'll only be charged £1 postage per item.

You may collect your order from us for free, please contact us to discuss this option.

All orders are sent via Royal Mail second class post and take an average of 3-5 working days.  Proof of postage is obtained on dispatch of your parcel.  Please see the individual item product description for make-up and delivery timescales.

Items ordered after 4pm on a Thursday are not guaranteed to be delivered before Monday.   There are rare occasions where external factors beyond our control can delay a parcel.

Please Note: At present we only ship to UK Mainland. 

 

Returns & Refunds

We want you to be extremely happy with your purchase, however if for any reason you are not, we offer a full refund for any item purchased via our website.

Before returning anything to us, please email craftersmakery@hotmail.co.uk advising us of the issue.  Please include your name, date of order, order number and reason for the return. 

All goods must be intact and in a resaleable condition in their original packing.   Returns must be made within 14 days from the day you receive your order.  The customer must bear the cost of returning the goods unless otherwise agreed.  We recommend registered post, as we cannot accept liability for any lost or damaged goods.  A full refund including initial delivery charges will be refunded when the request to return is made within 14days of receiving the order.  The refund will be made via the original method of payment in GBP(£) within 14 days.  Your rights to return goods are protected under the EU Distance Selling Directive.

 

Made to Order

The above returns and refunds does not apply to personalised or made-to-order products which will only be refunded if faulty, or otherwise agreed.  If you wish to return an item because it is faulty, please contact us first.